Scotcomms was engaged by LPG in August 2005 to entirely re-design their smart card visitor solution in two phases, the first being for Great British Heritage Pass and the second for London Pass. There were two overlapping project phases; replacement of an existing system, with no disruption to service, and the secure issuing of smart cards, uniquely numbered and encoded by an external sales management database. Phase one for 'Great British Heritage Pass' was delivered against tight timescales on time by January 2006.
Phase two, LPG's flagship visitor experience, the "London Pass", was delivered in March 2006 in time for the visitor season. London Pass is now one of the most successful visitor experiences worldwide. Both phases of the project came in on time and on budget. Scotcomms is now the key technology partner for LPG. Since the creation of the new operating system, known as LPOS, Scotcomms has and continues to carry out ongoing development and enhancement of the Core system. LPOS is a complete management system providing an operating platform for the entire sightseeing Pass experience. It encompasses pass fulfilment, hotlisting, stock control, visit recording and tracking, all the way through to invoicing.
The system includes a web-based set of reports enabling visibility and analysis of activity together with a range of financial tools reporting on profitability by agent, product and customer nationality. Scotcomms provides Leisure Pass Group with a turnkey solution… media, readers, software and hardware terminals and the system.
The LPOS solution is now used in London, York, New York, Philadelphia, Paris, Stockholm, Copenhagen, Lyon, Prague, Jersey, and the latest LPOS city - Berlin, launched Summer 2011. Scotcomms is currently working on an exciting new, major development for Leisure Pass Group.
"Scotcomms has been working closely with us since 2005, developing the core systems which allow us to deliver leading edge solutions to our clients. They provide us what we need to operate comprehensive and efficient city pass systems in some of the largest cities in the world. The systems, solutions and support Scotcomms delivers are second to none."
Amanda Truman
Director, Product Marketing
Leisure Pass Group